Network Homes Limited (202106729)
The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202101685)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.
Bolsover District Council (202006688)
This complaint is about the:
Leeds City Council (202102205)
This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.
Notting Hill Genesis (202113375)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s reports of staff conduct.
Nottingham Community Housing Association Limited (202016531)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
One Housing Group Limited (202110107)
The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.
Places for People Group Limited (202113014)
The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of noise from a neighbour’s water system. The landlord’s handling of the associated complaint.
Sovereign Housing Association Limited (202121336)
The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.
Tower Hamlets Homes (202107361)
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response to the resident’s reports about the conduct of a member of staff.