Eastlight Community Homes Limited (202309761)
The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking mechanism.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202226559)
The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will also investigate the landlord’s complaint handling.
South Holland District Council (202233115)
The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The landlord's decision to restrict the resident's access to his former property following a fire.
Southern Housing (202221957)
This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint.
Yorkshire Housing Limited (202303208)
The complaint is about the landlord’s handling of window repairs.
Barnsley Metropolitan Borough Council (202305828)
The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the condition of the kitchen and bathroom. The landlord’s complaint handling has also been investigated.
Clarion Housing Association Limited (202322885)
The complaint is about the landlord’s:
ForHousing Limited (202314204)
The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated repairs and reports of damp and mould. This investigation has also considered the landlord’s handling of the complaint, and the level of compensation offered.
Kirklees Council (202322546)
The resident’s complaint is about the landlord’s handling of his report of threatening behaviour by a neighbour.
London & Quadrant Housing Trust (L&Q) (202308819)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of pest infestations. Concerns about bare concrete floors in the property. Reports of missed appointments. Associated formal complaint.