We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.
This complaint is about the landlord’s handling of: Front door repairs. The associated complaint.
The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated damage. His complaint.
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling.
The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. the resident’s reports of damage caused to her belongings from the leak. The Ombudsman has decided to consider the landlord’s complaint handling.
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.
The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues with the intercom system. Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.