We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to reports of: Antisocial behaviour by the resident’s neighbour. The resident’s neighbour feeding birds excessively. The investigation has also taken the landlord’s handling of the associated complaint into consideration.
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.
This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns around pipework blockages. Concerns around rodents in the property. The Ombudsman also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.
The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a dispute over the shared pathway. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for a shower screen. request that the landlord paint her bathroom. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.
The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.
REPORT COMPLAINT 202228567 Sanctuary Housing Association 9 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various repairs to the windows, doors, plaster, roof and pipework at the property. The complaint handling.