Sovereign Network Group (202324625)
The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Homes (202333482)
The complaint is about the landlord's handling of a repair to the resident's balcony door.
Thrive Homes Limited (202318487)
The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures in the resident’s block of flats.
Torus62 Limited (202332989)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Tower Hamlets Community Housing (202206352)
The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused.
West Northamptonshire Council (202308586)
The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also investigated the landlord's complaint handling.
Accent Housing Limited (202315372)
The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord’s complaint handling.
Accent Housing Limited (202322132)
The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.
Clarion Housing Association Limited (202320826)
The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to theft of the resident’s belongings. Repair issues to the CCTV and communal gate. The complaint.
Dudley Metropolitan Borough Council (202230740)
The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.