Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202402595)

The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.

Places for People Group Limited (202217505)

The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.

Poplar Housing And Regeneration Community Association Limited (202316792)

The complaint is about the landlord’s handling of the resident’s concerns about the garden fence.

Retirement Lease Housing Association (RLHA) (202307685)

The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint.

Royal Borough Of Greenwich (202301448)

The complaint is about the landlord’s handling of: Leaks to the resident’s property and subsequent repair works. The associated complaint handling.

Royal Borough Of Greenwich (202316737)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance.

South Cambridgeshire District Council (202323272)

The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property.

Southern Housing (202315167)

The complaint is about the landlord’s handling of: Roofing repair works. The associated formal complaint.

Southwark Council (202324142)

The complaint is about the landlord’s handling of the resident’s concerns about a data breach.

The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the resident’s enquiries about communal redecoration. Response to the resident’s concerns about window cleaning in 2022. Handling of the resident’s reports of anti-social behaviour (ASB) and vandalism. We have also investigated the landlord’s complaint handling.