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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202322674)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.

Origin Housing Limited (202330025)

The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair to the manhole. Works to the external air vents. This investigation has also considered the landlord’s handling of the associated complaint.

Paragon Asra Housing Limited (202228164)

The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202206513)

The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes in the communal garden. Reports of antisocial behaviour.

Peabody Trust (202222376)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.

Peabody Trust (202323656)

The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.

Peabody Trust (202402595)

The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.