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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Brent (202325341)

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.

London Borough of Hounslow (202319650)

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her loft. Request to be sent an inspection report in relation to her disrepair case. Concerns about the temperature of her kitchen and bedroom. We have also investigated the landlord’s record keeping.

London Borough of Islington (202313724)

The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the communal basement. Issues with her heating and hot water. Issues with her windows and doors. Concerns about subsidence. This report also considers the landlord’s handling of the complaint.

London Borough of Lambeth (202400915)

The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Metropolitan Thames Valley Housing (MTV) (202346165)

The complaint is about the landlord’s handling of: The resident’s reports about his front door and his fire safety concerns. The resident’s reports about a communal light. The resident’s reports about a communal door. The associated complaint.