We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way the landlord collected service charges, the resident’s report of the landlord providing him with inaccurate information and the landlord’s management of the resident’s block. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows.
The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis.
This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
The complaint is about the landlord’s handling of the resident’s request for a mutual exchange.
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.