Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Complaint Category

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Outcome

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Tenure

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Orders

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Muir Group Housing Association Limited (202214276)

The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.

Notting Hill Genesis (202316451)

REPORT COMPLAINT 202316451 Notting Hill Genesis (NHG) 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Notting Hill Genesis (202413112)

The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp and mould, and sewage related smells coming from her neighbour’s property. Request to transfer to another property.

Notting Hill Genesis (NHG) (202200827)

The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of her tenancy agreement. The resident’s service charge account management. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.

Orbit Group Limited (202222184)

The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance in communal areas. Poor staff conduct. This report has also considered the landlord’s complaint handling.

Orbit Group Limited (202310217)

The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling of the resident’s complaint.

Paradigm Housing Group Limited (202406125)

The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.

Paragon Asra Housing Limited (202347781)

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. Repairs to the resident’s kitchen. Kitchen replacement. Exterior holes leading to pest infestation. Damp and mould in the bathroom. The complaint.

Paragon Asra Housing Limited (202405076)

The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance.

Paragon Asra Housing Limited (202439058)

This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the property. Reports of outstanding communal repairs. Reports of pests. Reports of antisocial behaviour (ASB). Concerns about contractor conduct. Reports about issues with car parking facilities.