We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her property on 31 October 2022. Subsidence and cracks to both her kitchen and bathroom flooring.
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His request for reimbursement of energy costs.
The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and communal area and requests for information relating to the repairs. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp and mould and associated repairs. Reports of repair issues relating to electrics. Reports of repair issues with a kitchen worktop.
The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the related repairs. Associated complaint.
The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.
The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman has also considered the landlord’s complaint handling.