Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Octavia Housing (202306380)

The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. The blockages to the front external drain. The associated complaint.

Ongo Homes Limited (202310362)

The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint.

Onward Homes Limited (202223887)

The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the communal areas, including: A burst pipe in the basement area. Issues with the communal front door not being secure and the intercom failing. Damp and mould in the communal areas. A smashed window in the bike shed. A fallen down wall in the car park. The general maintenance of the communal areas including the grounds maintenance service, the build-up of leaves in the car park and the communal cleaning service. This Service has also investigated the landlord’s complaint handling.

Peabody Trust (202214350)

The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.

Southern Housing (202232643)

The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding repair issues. Associated complaint.