Gentoo Group Limited (202128308)
The complaint is about the tone, content and language used in correspondence the residents received from the landlord.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Home Group Limited (202123009)
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint.
Newlon Housing Trust (202116050)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards.
Wiltshire Council (202118464)
The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social behaviour. The landlord’s decision to charge the resident a full month’s rent while offering no reimbursement for her decorating costs. The landlord’s complaint handling.
Clarion Housing Association Limited (202123838)
The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202127428)
The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of an immersion heater switch.
Habinteg Housing Association Limited (202123375)
The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal of a washing line. anti-social behaviour (ASB). complaint handling.
Haringey London Borough Council (202124512)
This complaint is about the landlord’s handling of the:
Notting Hill Genesis (202113538)
This complaint is about the landlord’s: response to the resident’s: request for alternative accommodation; reports of anti-social behaviour (ASB); reports of cockroaches; concerns about balcony issues and parking; reports of various repair and maintenance issues; Complaint handling.
Ongo Homes Limited (202209615)
The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of his property.