Stonewater Limited (202233117)
The complaint is about the landlord’s handling of repairs in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Tendring District Council (202302247)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaints handling.
The Riverside Group Limited (202307291)
The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The resident’s reports of mould and damp. The resident’s complaints about the conduct of their staff. The rent arrears on the resident’s account. The resident’s reports about the landlord’s unannounced visits to the property. The associated complaints.
The Riverside Group Limited (202309219)
The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. The Ombudsman has also considered the landlord’s record keeping.
The Riverside Group Limited (202314087)
The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated repairs. Request for compensation for damaged possessions, loss of earnings and associated losses. Liability insurance claim.
Thurrock Council (202329491)
The complaint is about the landlord’s:
Together Housing Association Limited (202307129)
The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling of the complaint has also been considered.
Trident Housing Association Limited (202232115)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.
Waltham Forest Council (202313052)
The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety latch. Scaffolding. Damp and mould. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and the level of compensation offered.
Wandle Housing Association Limited (202222581)
The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. the resident’s concerns about the condition of the property at the start of the tenancy. the associated complaint.