We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202326422 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background In August 2023 the resident queried an increase in his […]
Decision Case ID 202332524 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident is unhappy with delays in the landlord attending […]
Decision Case ID 202409517 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident agreed a payment plan with the landlord in April […]
Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]
Decision Case ID 202339841 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported that his front […]
Decision Case ID 202345070 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The complaint concerns the landlord’s […]
Decision Case ID 202500689 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported that the top […]
The landlord did not respond within the timescales set out in its complaints policy or evidence learning from the complaints. However, it recognised failings and offered redress in line with our compensation guidance.
Decision Case ID 202523865 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident first reported a balcony leak in April […]
Decision Case ID 202441254 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident lives in a […]