We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Clarion Housing Association Limited (202348329)

  Decision Case ID 202348329 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident reported concerns about the communal lift in her […]

Clarion Housing Association Limited (202401327)

  Decision Case ID 202401327 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident is unhappy with the landlord’s handling of concerns […]

Clarion Housing Association Limited (202444545)

  Decision Case ID 202444545 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident experienced damp and mould in multiple rooms, as […]

Estuary Housing Association Limited (202403709)

  Decision Case ID 202403709 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background In August 2022, a fault with the fire sprinkler in […]

Home Group Limited (202345569)

  Decision Case ID 202345569 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident complained that he was not satisfied with the standards […]

Hyde Housing Association Limited (202504058)

  Decision Case ID 202504058 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident has reported leaks, and damp and mould in […]

Livv Housing Group (202504238)

  Decision Case ID 202504238 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background During March 2025 the resident experienced a leak from her boiler […]

London & Quadrant Housing Trust (202348278)

  Decision Case ID 202348278 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background The resident complained to the landlord on 12 February […]

London Borough of Hammersmith and Fulham (202402636)

  Decision Case ID 202402636 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 April 2026 Background The landlord previously had […]

London Borough of Wandsworth (202336163)

  Decision Case ID 202336163 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident reported a leak into her […]