We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The resident’s reports of damaged electric sockets. The resident’s reports of a leak, damp and mould. The resident’s concerns about carbon monoxide. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations of antisocial behaviour. The resident’s request to keep his CCTV system. Its concerns for the resident’s welfare. The resident’s notice of seeking possession (NOSP). The resident’s concerns about priority it has given to his property, as part of the planned works. The resident’s reports that he did not receive a letter sent to other residents. The resident’s subject access request. The 6 month response delay to the resident’s email. The resident’s complaint about having no hot water in his property in 2005 . This Service also investigated, the landlord’s handling of: The gas safety check for the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. repairs to the resident’s balcony doors and the associated damp and mould. the resident’s reports of damage to her possessions due to damage and mould. The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.
The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the resident’s belongings. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s complaint handling.
The complaint is about:
The complaint is about the landlord’s response to reports of antisocial behaviour.
The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. The associated complaint.
The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.