We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to reports of a leak in the property, handling of repairs and the resident’s request to be decanted. response to repair reports about a hoist in the property. response to repair reports about a passenger lift in the property. complaint handling. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
The complaint is about the landlord’s handling of: The replacement of three internal doors and a front entrance door. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; complaints handling.
The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.
The complaint is about the landlord’s handling of fencing repairs.
The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of subsequent repairs. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. The landlord’s handling of a neighbour nuisance complaint made by the resident in 2021. The landlord’s response to the resident’s reports of anti-social behaviour in the car park. The landlord’s handling of the associated complaints.