Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the landlord’s management; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an effect on their household. the associated formal complaint.
The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown.
The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, including whether the service offered value for money. Complaint handling.
The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s requests for certified accounts; Response to the resident’s request for permission to complete home improvements; Complaint handling.
The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the bedroom window.
The complaint is about:
The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request for a breakdown of the service charges. administration of the resident’s service charge account.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB), including reports of a hate incident. Handling of the resident’s request for reasonable adjustments in its contact with him. Response to reports it received about the resident’s conduct towards its staff. Complaint handling.