Metropolitan Thames Valley Housing (MTV) (202231350)
The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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MHS Homes Ltd (202220211)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
MHS Homes Ltd (202302619)
The complaint is about the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s associated complaint.
Notting Hill Genesis (NHG) (202322367)
The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler.
Regenda Limited (202410650)
The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.
Torus62 Limited (202318532)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a neighbour and a dog attack. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
Glover’s Trust Endowed Fund (202340175)
The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about utility billing. response to concerns about staff conduct. response to concerns about its policies and procedures. handling of the resident’s complaint.
Hyde Housing Association Limited (202307147)
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
London & Quadrant Housing Trust (L&Q) (202225736)
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.