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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Wigan Council (202315805)

The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the landlord’s: record keeping. complaint handling.

Wigan Council (202320732)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.

Curo Places Limited (202320936)

The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.

Jigsaw Homes Group Limited (202324511)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.

London & Quadrant Housing Trust (202403327)

The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal documents. Request for temporary accommodation. Reports of multiple outstanding repairs. Associated complaint.