We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.
The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.
The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was caused by the new build property having been sold with defective or missing balcony drainage. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving by the entrance door. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.