London Borough of Barnet (202323383)
This complaint is about the landlord’s handling of water ingress at the property.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Lambeth (202316552)
This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs.
Medway Council (202313199)
The complaint is about the landlord’s handling of flooring repairs.
One Housing Group Limited (202322848)
The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.
Peabody Trust (202220453)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct at an appointment on 28 June 2023. Administration of annual gas safety checks. Handling of repairs to restore the resident’s heating and hot water. Handling of repairs caused by leaks from the flat above. Handling of repairs to unblock the resident’s sink. Handling of repairs to a communal window. Handling of the resident’s associated complaints.
Peabody Trust (202304274)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024. We have also investigated the landlord’s complaint handling.
Peabody Trust (202319177)
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
Southampton City Council (202324519)
The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.
Stonewater Limited (202325080)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202224796)
The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.