Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request for a rent increase and deductions from the resident’s Universal Credit payment.
The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.
The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).