Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (201914204)
The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.
Newlon Housing Trust (201910275)
The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the resident’s reports of antisocial behaviour (asb) at the property, complaint handling.
Notting Hill Genesis (201914026)
The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; request for a key to the communal electricity meter cupboard; request for information about heating help through the government’s ‘Warm Home’ scheme; request for a copy of the landlord’s complaints policy; request for a post-inspection of her windows; and reports of disrepair to her toilet flush. The complaint is also about the landlord’s complaints handling.
Cotman Housing Association Limited (201909104)
The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe leak; associated formal complaint.
Home Group Limited (202003709)
The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated complaint handling.
One Housing Group Limited (202005806)
The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s guidance in relation to fire safety and cladding in respect of her staircasing application; The landlord’s communication and complaint handling.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Cottsway Housing Association Limited (202012186)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Dacorum Borough Council (202007602)
The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of the associated complaint.