Jigsaw Homes Group Limited (202007735)
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Housing Trust Limited (202004494)
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Orbit Housing Association Limited (201910103)
The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.
Saxon Weald (202002242)
REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
Wandsworth Council (201914344)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports of poor communication and staff conduct. The landlord’s complaints handling.
Wythenshawe Community Housing Group (2) Limited (202006965)
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Croydon Churches Housing Association Limited (202003675)
The complaint concerns the landlord’s handling of:
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Lambeth Council (201914204)
The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.
Newlon Housing Trust (201910275)
The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the resident’s reports of antisocial behaviour (asb) at the property, complaint handling.