Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Dudley Metropolitan Borough Council (201911389)

The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.

Hammersmith and Fulham Council (202005270)

The complaint concerns the landlord’s handling of repairs to the resident’s fence.

London & Quadrant Housing Trust (202000180)

The complaint is about: the administration of service charges the landlord’s handling of the associated formal complaint.

Notting Hill Genesis (202000349)

The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs required to the property. The landlord’s handling of her complaint.

Octavia Housing (202007247)

The complaint is about: The landlord’s response to the resident’s reports of noise disturbance from a neighbouring property; The landlord’s response to the resident’s reports of damage caused to the property by works carried out at a neighbouring property; The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of communal repairs and maintenance, including to the communal entrance door lock and the use of scaffolding.

One Housing Group (202006720)

The complaint is about:

One Housing Group Limited (202000092)

The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.

Leeds City Council (202005372)

The resident complained about the landlord’s response to repairs, following a number of leaks at the property.

London & Quadrant Housing Trust (202001700)

The complaint is about: The accuracy of the fire safety assessment completed by the landlord in relation to the building which the resident owns a property in. The landlord’s response to Government guidance on fire safety and cladding in relation to the building which the resident owns a property in.

Sanctuary Housing Association (201914575)

REPORT COMPLAINT 201914575 Sanctuary Housing Association 15 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]