We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202432089 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 April 2026 Background The property is a top‑floor flat within a communal block, of […]
The landlord responded to the complaint within its timeframes and in line with its policy.
Decision Case ID 202528071 Decision type Investigation Landlord Solihull Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background From May 2025 the resident reported issues […]
Decision Case ID 202537178 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident complained to the […]
Decision Case ID 202401927 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The resident reported a wall in her home had cracked […]
Decision Case ID 202334983 and 202502601 Decision type Investigation Landlord Audley Group Ltd Landlord type Voluntary Occupancy Leaseholder Date 22 April 2026 Background The resident is a leaseholder of an apartment in a retirement […]
Decision Case ID 202334983 and 202502601 Decision type Investigation Landlord Audley Group Ltd Landlord type Voluntary Occupancy Leaseholder Date 22 April 2026 Background The resident is a leaseholder of an apartment in a retirement village. […]
Decision Case ID 202526514 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident told the landlord that […]
Decision Case ID 202447436 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leasehold Date 22 April 2026 Background On 5 June 2024, the resident wrote to the landlord to say she had […]
Decision Case ID 202531124 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 April 2026 Background The landlord charged the resident £333.39 for removing carpets […]