We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202327932 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a second-floor flat. He complained […]
Decision Case ID 202532562 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The landlord gave permission to the resident to sublet his property […]
Decision Case ID 202401102 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 24 April 2026 Background The resident had an allocated housing officer. In July 2023 she […]
Decision Case ID 202429825 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 April 2026 Background The resident has reported noise-related antisocial behaviour (ASB) from an […]
The landlord delayed its stage 2 complaint response without agreeing an extension or providing a revised deadline, and it did not acknowledge the delay or offer a remedy.
Decision Case ID 202427590 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The resident lives in a flat. She complained the landlord replaced an […]
Decision Case ID 202451559 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident complained that the landlord had cancelled a […]
Decision Case ID 202347495 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident lives with her young son. She was unhappy […]
Decision Case ID 202419881 Decision type Investigation Landlord Redditch Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The landlord fitted a new kitchen and […]
Decision Case ID 202348477 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority Occupancy Leaseholder Date 24 April 2026 Background The resident is a leaseholder of a flat within […]