Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response to requests for a range of repairs. Handling of no heating or hot water and the boiler repair. Response to reports of damp and mould. Understanding of the resident’s vulnerabilities. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s loss of hot water and heating. The resident’s reports of staff conduct. This Service has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: responsive repairs. the resident’s request for an adaptation. communal repairs. tree management. grounds maintenance. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance. The Ombudsman has considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s concerns about the water charges and the reported delay in receiving the utility statements. The landlord’s handling of the resident’s reports of problems with the electricity meter for his property. The landlord’s handling of the resident’s reports of problems with the lighting in the corridors. The resident’s concerns about the liability for future service charges relating to communal repairs. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social behaviour (ASB). Requests for a copy of his tenancy agreement. Request for a management transfer to another home. Subject access request (SAR). Associated complaint.
The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. The landlord’s handling of repairs. The conduct of the landlord’s operatives.
The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its communication.
The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control issues in the property. Reports of asbestos in the property. The Ombudsman has also investigated the landlord’s complaint handling.