We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the resident’s request for a new front door due to the smell of cannabis. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.
The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of a persistent roof leak and damp and mould.
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. Queries about his service charge. Reports about delays in completing lift repairs. Reports about antisocial behaviour (ASB) caused by a neighbour. Reports about communal repairs, cleaning, and the caretaking service. Associated complaints.
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns about staff conduct.
This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The associated complaint.