One Vision Housing Limited (202318446)
The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent damage.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202201391)
The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost of repairing a leaking roof potentially being passed on to him. It not advising him when there were changes to energy charges. Water pooling on a communal walkway as a result of a disconnected drain pipe. We have also considered the landlord’s complaint handling.
Peabody Trust (202326137)
The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032)
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Progress Housing Association Limited (202319616)
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
Rochdale Boroughwide Housing Limited (202323133)
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
Southern Housing (202324125)
The complaint is about the landlord’s handling of reports about a leak.
Stevenage Borough Council (202300243)
This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at her property. Concerns about the conduct of a member of its staff. This complaint is also its handling of the associated complaint
The Guinness Partnership Limited (202316816)
The complaint is about the landlord’s handling of concerns about an internal fire door.
The Riverside Group Limited (202322210)
The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling.