Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window screen by roof tiles that fell during a storm. Request for repairs to the roof following the storm. Associated complaint.
The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors.
The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation following a leak to the property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front and rear doors to the property. Reported repairs. Complaint handling.
The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to use CCTV.
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the associated repairs. The landlord’s response to the residents’ reports of damaged personal belongings. The landlord’s complaint handling.