The Extracare Charitable Trust (202205621)
The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202203074)
The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request to install a wood burning stove at the property. The associated complaint.
Midland Heart Limited (202128494)
The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for compensation.
Rochdale Boroughwide Housing Limited (202208649)
The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in relation to repairs to the front door . handling of the associated complaint.
The Guinness Partnership Limited (202208335)
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
Tower Hamlets Homes (202107083)
The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property.
A2Dominion Housing Options Limited (202116978)
The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.
Metropolitan Thames Valley Housing (202111583)
The complaint is about the landlord’s response to the resident’s reports about: Her application to transfer to a larger property. Its handling of her complaint.
One Housing Group Limited (202203250)
This complaint is about the landlord’s handling of heating problems in the resident’s home.
Guinness Care and Support Limited (202205546)
The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of reports about the conduct of its contractors. This Service has also considered the landlord’s handling of the resident’s complaint.