We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the property above. The resident’s concerns about the conduct of its contractors and damage to her personal belongings. Reports of mice in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen units and flooring were damaged, following a leak. handling of the associated complaint.
The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.
The complaint is about: The landlord’s handling of a leak. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request to waive/reduce his service charges. Concerns about the treatment of damp and mould in his property. Concerns about the impact its damp-proofing work had on the size of his kitchen. Request for assistance with the maintenance and purchase of the communal garden. Associated complaints. Concerns about the landlord’s missed appointment.
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.
The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other tenants. Response to internal repair issues in the resident’s property. Response to concerns raised by the resident about issues with other blocks. Response to the resident’s concerns about the communal areas of his block and the estate. Complaint handling.