We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.