Rotherham Metropolitan Borough Council (202331664)
The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Soha Housing Limited (202334993)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation for failed appointments.
The Guinness Partnership Limited (202310730)
The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to the communal front door. Repairs to the communal lift. Reports the communal television was not working. Maintenance of the communal garden. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202324500)
The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling as part of the investigation.
Accent Housing Limited (202328246)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and the associated repairs. Concerns regarding vandalism in the communal car park. Associated complaint.
Anchor Hanover Group (202315871)
The complaint is about the landlord’s response to reports of poor workmanship by its contractors.
Birmingham City Council (202221809)
The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Golding Homes Limited (202334981)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Gravesham Borough Council (202322422)
The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.
GreenSquareAccord Limited (202315773)
The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s complaint handling.