Southwark Council (202348534)
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Group (202347376)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Sovereign Network Homes (202446672)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stonewater Limited (202441735)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint
Yorkshire Housing Limited (202422353)
The complaint is about the landlord’s handling of: repairs. temporary accommodation.
Basildon Borough Council (202412377)
The complaint is regarding the landlord’s handling of repairs to the guttering.
Curo Places Limited (202335110)
REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kingston upon Hull City Council (202417270)
The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.
Kirklees Metropolitan Borough Council (202339693)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.