Magenta Living (202311316)
The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of asbestos in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Mosscare St. Vincent’s Housing Group Limited (202310003)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (202308701)
The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace the upstairs bathroom.
Notting Hill Genesis (202320092)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer request. The resident’s complaint.
Notting Hill Genesis (202341809)
The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling.
Notting Hill Genesis (202422574)
The complaint was about the landlord’s response to the resident’s reports of: The resident’s fuse box “sparking”. Damp in the resident’s bathroom. A pest infestation. The condition of the resident’s kitchen. We will also consider the landlord's complaint handling.
Octavia Housing (202220210)
The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace a damaged fridge-freezer. Reports of broken ventilation in the property. Request to replace the window locks. Reports of a repair to the aerial socket. Reports of outstanding work in the bathroom. Request for a reimbursement of rent while staying in temporary accommodation. Associated complaint. We have also considered the landlord’s record keeping.
Octavia Housing (202423537)
The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when her tenancy began. Reports of Antisocial Behaviour (ASB), communication concerns, and management transfer request. Concerns about the property’s condition. Associated complaint.
Orbit Housing Association Limited (202330066)
The complaint is about the landlord's handling of repairs to the resident’s property.
Origin Housing Limited (202339724)
The complaint is about the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the sink. Front door defects. Damaged fence panels. The Ombudsman has also considered the landlord’s complaint handling.