We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the property. Damp and mould. The ceiling collapsing. The associated complaint.
The complaint is about the landlord's handling of repairs to the communal stopcock.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to her property. The resident’s privacy concerns. The resident’s dissatisfaction with it allowing her neighbour to access its van. Communication around previous offers of compensation. We have also investigated the landlord’s complaint handling.
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.