Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202303353)

The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling as part of this assessment.

Richmond Housing Partnership Limited (202338024)

The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. Request to renew the insulation. Request to renew the boiler. Request to renew the hallway radiator. Request to repair the roof soffits. We will also consider the landlord’s complaint handling as part of the assessment.

Sanctuary Housing Association (202316571)

The complaint is about the landlord’s response to the resident’s concerns around the condition of the block’s communal areas. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202407786)

The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation of his property. response to the resident’s concerns about staff conduct.