We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding in the car park. The standard of cleaning in communal areas. The temperature of the building during the summer. A request for a spare key fob for the building. The provision of heating and hot water in the resident’s flat. Leaks in the building and the impact on the resident’s home. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of arrears on the resident’s rent account.
The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.
The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation.