Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Wandsworth (202411146)

The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the resident’s complaint about a decant and repair works in November 2023. The landlord’s handling of the resident’s reports of repairs in her property. The condition of the resident’s property after works had taken place. The landlord’s handling of the resident’s reports of overgrown trees. The resident’s concerns about the conduct of the landlord’s staff member.

Midland Heart Limited (202311497)

This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.

Notting Hill Genesis (NHG) (202313885)

The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.

Octavia Housing (202339687)

The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and linked repairs. The presence of asbestos. The handling of his complaint.

One Housing Group Limited (202331504)

The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.

Origin Housing Limited (202223948)

The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.