Lewisham Council (202336847)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202319737)
The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Hounslow (202322192)
The complaint is about the landlord’s handling of: Reports of a loss of hot water. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202318440)
The complaint is about the landlord’s response to the resident’s Reports of a leak. Reports of damp and mould. Associated complaint.
Notting Hill Genesis (202304483)
The complaint is about the landlord’s handling of the resident’s concerns about: Errors in the billing of service charges. The level of service charges. We have also investigated the landlord’s complaint handling.
Ocean Housing Limited (202307659)
The complaint is about the landlord’s handling of service charge increases.
Peabody Trust (202314939)
The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the landlord had mislaid her direct debit form. How the landlord calculated the resident’s service charges. The landlord’s handling of the resident’s data.
Southern Housing (202311736)
The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the standard of work justified these charges.
Southern Housing (202324807)
The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports of mould at the property. Complaint handling.
Southwark Council (202342845)
The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. The Ombudsman has also assessed the landlord’s complaint handling.