Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sage Housing Limited (202331546)

The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).

Southwark Council (202300853)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front door threshold. Compensation request. The associated complaint handling.

The Guinness Partnership Limited (202329063)

The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.

Trident Housing Association Limited (202230288)

The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.

Aster Group Limited (202304972)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.

Barnsley Metropolitan Borough Council (202322792)

The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling.

Charnwood Borough Council (202222678)

The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.

Clarion Housing Association Limited (202307928)

This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.

Clarion Housing Association Limited (202403710)

The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.

Connexus Homes Limited (202228594)

This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy.