Hyde Housing Association Limited (202440396)
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Kirklees Metropolitan Borough Council (202326670)
The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.
London & Quadrant Housing Trust (202414698)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202441299)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
London & Quadrant Housing Trust (202442268)
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
Metropolitan Thames Valley Housing (MTV) (202424772)
The complaint is about the landlord’s handling of a pest infestation.
Orbit Housing Association Limited (202427014)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202318065)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.
Southern Housing (202331028)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her front door. Issues with the temperature of the property. Repair issues with the flooring and skirting causing transference of smells. Gaps under the internal doors and her request that the doors be repainted. Noise from the kitchen extractor fan. We have also considered the landlord’s complaint handling.
City of Westminster Council (202435052)
The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.