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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202331042)

The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. The Ombudsman has also considered the landlord’s complaint handling.

Amplius Living (202406123)

The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases.

Plus Dane Housing Limited (202414110)

The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.

Sapphire Independent Housing Limited (202317469)

The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.