Onward Homes Limited (202311865)
The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire at her property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Sovereign Network Homes (Former Network Homes) (202403595)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Camden Council (202228423)
The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint handling.
Chesterfield Borough Council (202227489)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Clarion Housing Association Limited (202303913)
The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The associated complaint.
Connect Housing Association Limited (202230251)
The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, and pothole safety issues; property defects; grit bins; maintenance charges. reports of garden issues; associated complaints. The Ombudsman has also considered the landlord’s record keeping.
Gentoo Group Limited (202313045)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Hackney (202333551)
The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas.
Magna Housing Limited (202343407)
The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused.
Westminster City Council (202228383)
The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman has also investigated the landlord’s complaint handling.