Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202303689)

The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.

One Vision Housing Limited (202411243)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring property. Discrimination by a member of staff.

Southern Housing (202325876)

The complaint is about the landlord’s handling of: A replacement front door and missing security features. Reports of staff conduct issues.

Stonewater Limited (202309212)

The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. Complaint handling.

Thirteen Housing Group Limited (202300616)

The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered the landlord’s handling of the resident’s complaint.

Tower Hamlets Homes (202312537)

The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.

Birmingham City Council (202405899)

The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. The associated complaint.

Clarion Housing Association Limited (202332494)

The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication with the resident about service charge payments. The Ombudsman has also considered the landlord’s complaint handling.