Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Richmond Housing Partnership Limited (202345642)

The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and mould in the main bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Thrive Homes Limited (202311541)

  REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Wandsworth Council (202317965)

  REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Citizen Housing (202227616)

This complaint is about the landlord’s response to the resident’s reports of cockroaches. The Ombudsman has also considered the landlord’s complaint handling.

Haringey London Borough Council (202320733)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.