Platform Housing Group Limited (202307100)
The complaint is about the landlord’s handling of: A window repair. Damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southampton City Council (202322414)
The complaint is about the landlord’s handling of reports of damp and mould in the property.
Southern Housing (202401558)
The complaint is about the landlord’s handling of: Repairs to a leak which caused a foul smell, damp, and mould. The formal complaint.
Stevenage Borough Council (202307782)
The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202301313)
The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman has also considered the landlord’s complaint handling.
Two Rivers Housing (202328582)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
WATMOS Community Homes (202342321)
The complaint it about the landlord’s handling of the resident’s concerns about cavity wall insulation.
Westward Housing Group Limited (202305098)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling.
Ashford Borough Council (202319724)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a leaking toilet at the property. Complaint handling.
Believe Housing Limited (202334553)
The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation at the property. The Ombudsman has also considered the landlord’s complaint handling.