Bassetlaw District Council (202311895)
The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Camden Council (202415803)
This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.
Gateshead Metropolitan Borough Council (202303720)
The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Jigsaw Homes Group Limited (202400224)
The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Lewisham Council (202344524)
The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202305890)
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
London Borough of Lambeth (202333409)
The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective drains, and a leaking stack pipe. Response to the resident’s reports of leaking guttering. The Ombudsman has also considered the landlord’s handling of the complaint.
Luton Borough Council (202316649)
The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury cause by the presence of damp and mould. The resident’s right to buy application. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Midland Heart Limited (202400462)
The complaint is about how the landlord handled the resident’s reports of damp and mould.
Richmond Housing Partnership Limited (202306902)
The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant .