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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Dacorum Borough Council (202405607)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident’s request for reasonable adjustments at his previous property. The landlord’s non-disclosure of ASB reports about the resident’s current neighbour. The landlord’s handling of the resident’s concerns about flooding in the garden of his current property. The landlord’s decision to refer the resident to mental health services. The service of a community protection warning (CPW) on the resident. A staff member declining to visit the resident at home. We have also investigated the landlord’s complaint handling.

London & Quadrant Housing Trust (202335259)

The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of required repairs to the boiler. Enquiries about rent arrears.

London & Quadrant Housing Trust (202442856)

The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Lambeth (202426737)

The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property.

London Borough of Lewisham (202400587)

The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.

Regenda Limited (202442519)

The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed.