East Devon District Council (202434674)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Homes Plus Limited (202439731)
The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.
Leeds City Council (202435783)
The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.
London & Quadrant Housing Trust (202348064)
The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202416505)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated complaint.
London Borough of Croydon (202327945)
The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint.
London Borough of Hackney (202402638)
The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint.
London Borough of Hammersmith and Fulham (202438884)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Islington (202332777)
The complaint is about the landlord’s response to the resident’s concerns about asbestos.
Metropolitan Thames Valley Housing (MTV) (202408102)
The complaint is about the landlord’s handling of: The resident’s housing transfer application for a move on medical grounds. A safeguarding referral. The associated complaint.